Our Terms Shape How You Play
When you open your account with done 999, you're agreeing to the rules that keep your deposits, withdrawals, and gameplay clear and straightforward. These terms cover account creation...
What Our Terms Cover
done 999 operates for players in supported regions where local law permits online gaming. Your account is personal and non-transferable; you're responsible for keeping your login and password secure. All deposits made through JazzCash, Easypaisa, SadaPay and Raast are final once confirmed. Withdrawals are processed to the same method you used to fund your account, within the timeframes we specify during checkout.
We reserve the right to suspend or close accounts that breach our terms, engage in fraud, use multiple accounts, or attempt to exploit system vulnerabilities. Your funds remain yours; we hold deposits in segregated accounts separate from our operating capital. Dispute claims must be filed within 30 days of the transaction in question. Pakistan players retain all rights under applicable local consumer
protection frameworks.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Contact Us on Terms Matters
Live Chat
Open a chat with our support team during lobby hours. We can clarify terms points, explain withdrawal timings, and resolve account questions in real time.
Email Support
Send questions about account rules, payment disputes, or policy clarifications to our support inbox. Responses arrive within 12 hours on business days.
Account Settings
Review your own account agreement and current rules status directly inside your dashboard. Update preferences and check active restrictions anytime.
How Our Terms Earn Your Trust
Transparent Rules
We spell out fees, withdrawal timeframes, account limits, and dispute procedures upfront so you're never surprised. No hidden clauses buried in footnotes.
Player Protection
Your deposits are held separately from our operating funds. Account closure and fund recovery procedures are written out in detail for your security.
Local Payment Context
We explain how JazzCash, Easypaisa, SadaPay and Raast deposits flow through our system, processing times, and refund policies specific to each method.
Dispute Framework
Clear steps for reporting issues, evidence submission, and resolution timelines give you a concrete path if something goes wrong on your account.
Regular Updates
When we change terms, we notify you before the change takes effect, giving you time to review and decide whether the new rules suit your play.
Pakistan-Specific Wording
Our terms acknowledge Pakistan consumer protection law, local payment rails, and regional compliance, so the rules match your jurisdiction.
How Terms Link to Our Other Policies
| Privacy Policy | Explains how we collect, store, and protect your personal data during account signup and deposit. Terms reference privacy rules for payment processing. |
|---|---|
| Withdrawal Policy | Details the exact steps for requesting payouts, verification requirements, and JazzCash/Easypaisa/SadaPay/Raast processing windows. Flows directly from account terms. |
| Game Rules | Outlines specific conduct rules inside live tables, sportsbook, and slot lobbies. Built on top of our core account terms foundation. |
| Bonus Terms | Describes eligibility, wagering, timing, and forfeiture for any active promotions. Supplements main account agreement; never overrides it. |
| Security Policy | Covers two-factor authentication, login protection, account recovery, and fraud prevention. Tied to your responsibility to keep credentials private. |
| Complaints Procedure | Step-by-step process for filing disputes and formal complaints. Reflects the dispute resolution framework laid out in your account terms. |
| Device & App Terms | Mobile and desktop app access rules, login requirements, and session timeout policies all derived from core account agreement. |