LEGAL REFERENCE

How done 999 Protects Your Account

We operate within Pakistan's regulatory environment, keeping your deposits and withdrawals secure through verified payment channels. Our legal framework covers account ownership, transaction verification, dispute handling and data...

Account VerificationPayment SecurityWithdrawal ChecksDispute ResolutionData Protection
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done 999 How done 999 Protects Your Account

Terms of Service and Platform Rules

done 999 operates as an online gaming platform accessible to users in supported regions of Pakistan where local law permits. Your account terms cover deposit acceptance, withdrawal eligibility, game rules enforcement and liability limits. We verify all account holders through mobile number and payment method validation before funds move. Disputes over transaction amounts, game outcomes or account access are reviewed by our

compliance team within five working days. Your data is held securely and never shared with third parties outside payment processors and legal authorities where required by law.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

POLICY CONTACT

Reach Our Legal Support Team

Team online

Email Support

Send account, payment or dispute queries to our legal desk. Responses arrive within 24 hours on weekdays. Use this channel for formal complaints or document requests.

Live Chat

Open the chat widget during your session to ask about account rules, withdrawal holds or payment verification steps. Our team responds in real time during platform hours.

Account Messages

Log into your account dashboard to read notifications about legal updates, policy changes or compliance actions affecting your profile. Check this space before each session.

TRUST SIGNALS

What Grounds Our Legal Posture

Payment Processor Vetting

JazzCash, Easypaisa, SadaPay and Raast are Pakistan's regulated payment networks. We integrate directly with their APIs so your deposits and withdrawals follow their compliance rules.

Anti-Fraud Technology

Every withdrawal triggers automated checks against our fraud database. Unusual patterns flag for manual review before your funds leave our system. This protects both you and the platform.

Account Verification Process

We require mobile number confirmation and a valid payment method before your first deposit clears. This step prevents account takeover and ensures funds reach the right owner.

Dispute Logging

Every account dispute is timestamped and logged in our system. You can request a written outcome summary at any time through email support or your account dashboard.

Data Encryption

Login credentials, payment details and transaction history are encrypted end-to-end. We do not store unencrypted card or wallet data on our servers.

Legal Compliance Team

A dedicated compliance officer reviews policy changes quarterly and monitors platform activity for legal risks. Your account is audited if a dispute escalates.

How Our Legal Terms Line Up

Account Closure RightsYou can close your account anytime by submitting a request through your dashboard. We refund any remaining balance to your registered JazzCash, Easypaisa, SadaPay or Raast wallet within three working days.
Betting Limits AuthorityYou set your own session and weekly loss limits within your account settings. These caps are binding and cannot be removed without a seven-day waiting period for security.
Withdrawal Hold PolicyFirst-time withdrawals may hold for 24 hours while we verify your identity. Subsequent requests clear same-day if submitted before 2 PM PKT on a working day.
Duplicate Account RuleOne account per person, verified by mobile number. If we detect duplicates, all linked accounts are frozen pending review and funds are held for the verified owner.
Bonus Term TransparencyAny promotions running this week are listed on your lobby homepage with full terms visible. Wagering rules are shown before you accept, and you can decline without penalty.
Complaint EscalationUnresolved disputes with our support team can be escalated to our compliance officer via email. A formal written response arrives within ten working days.
Service Interruption NoticeScheduled maintenance is announced 48 hours in advance on your dashboard. Emergency shutdowns are posted immediately, and your account balance remains protected during downtime.
PLATFORM STRUCTURE

What Defines Our Legal Layout

Transparent Deposit Flow Every deposit step is shown before your money moves. You...
Real-Time Balance Display Your account balance updates instantly after every deposit, withdrawal or...
Withdrawal Method Choice When you request a payout, we send it to the...
Session Timeout Security Your session expires after 30 minutes of inactivity. This prevents...
Account Statement Export Download a full PDF statement of your deposits, withdrawals and...
Fraud Report Channel If you suspect unauthorized activity on your account, use the...

Your Questions About Account Rules and Rights

Inactive accounts remain open and your balance is preserved. We do not charge dormancy fees. If you return, your account works exactly as before. We may send a courtesy email after four months of inactivity, but this does not affect your funds.

Yes. Go to your account settings and select 'Payment Methods'. Add a new JazzCash, Easypaisa, SadaPay or Raast wallet by entering the mobile number. We send a verification code to confirm. Once verified, you can choose this wallet for future deposits and withdrawals.

Game crashes are logged automatically. If your session disconnects, log back in within five minutes and your game state is restored. If the game ended before you reconnected, the result stands but we review disputed outcomes manually if you file a complaint within 24 hours.

Standard withdrawals to JazzCash, Easypaisa, SadaPay or Raast clear within 24 hours on weekdays. Requests submitted after 2 PM PKT process the next business day. We verify your identity on first-time payouts, which may add one working day. You receive an SMS confirmation once funds leave our system.

Minimum withdrawal is PKR 500. Maximum per transaction is PKR 500,000. If you wish to withdraw more, you can submit multiple requests on separate days. Large withdrawals above PKR 1,000,000 monthly require additional verification but are not refused.

Yes. Open a dispute through your account dashboard within 24 hours of the outcome. Provide details about what happened. Our compliance team reviews your account history, game logs and payment records, then sends a written decision within five working days. If you disagree, escalate to our legal contact email for final review.

Your account balance is treated as part of your estate. Authorized family members can request access by providing a death certificate and proof of inheritance. We verify these documents with legal counsel before releasing funds. Contact our legal support email to start this process.